Hallmark Property Management

Orange County Property Management Company in California

Call Today 714-841-4500

Maintenance Request

For fastest service for non-emergency maintenance and repairs, please submit a request for maintenance through your tenant portal. Before completing a maintenance request form, please read the troubleshooting guide below.


Completing these steps can save you time and money! Tenants may be charged for a service call if the service person determines that the tenant failed to perform routine maintenance task as outlined below:


Smoke Detectors won’t work when tested:


Press the test button or test with approved smoke detector smoke spray, replace battery


Smoke Detector beeps:


Replace battery.


No power to plugs or switches:


Check and reset breaker panel. Check and reset all GFI (Ground Fault Indicator) outlets (located in kitchen, bathrooms, utility rooms, and garages). Check if plug works off a wall switch.


Garbage disposal doesn't work:


When on, do you hear a buzz? If you do not hear a buzz, hit the reset button on the bottom of the disposal and test. If you hear a buzz, turn off disposal and unplug from wall. Mounted on the side of the disposal or side of cabinet may be an Allen Wrench. Put the wrench in the center shaft and gently twist back and forth (this un-jams the disposal). Remove the object that is causing the obstruction, turn back on, and test.


No hot water:


Check and reset breaker in power panel.  Are your utilities active? Contact the utility company to verify.


Plumbing or fixtures leak:


Turn off water fixture, turn off water at supply line and notify Hallmark Property Management.


Toilet is plugged:


Plunge and test.


No heat:


Check thermostat. Check that furnace covers are in properly. Check your filter, is it clean?  Replace it and re check system.  Did you pay your utilities on time or issue an order to disconnect the utility?


Dishwasher won’t drain:


Clean food out of bottom of dishwasher. Clean drain line between dishwasher and garbage disposal and run an empty test cycle.


Dishwasher grinds or no water is coming in:


Turn off, if no water is on the bottom pour two large glasses of water into the bottom and re-start. If problem continues, submit a maintenance request and discontinue use.


Refrigerator too warm or too cold:


Check if thermostat in refrigerator is set correctly. Clean lint from filters. Verify that power is active.  Keep the doors closed as much as you can. Consider removing food and placing in a cooler until the problem is fixed.


No Air Conditioning:


(For refrigerated air only) Check all circuit breakers. Clean and replace filter and test.


No electricity:


Check all breakers, flip them hard to the OFF position and then hard to the ON position.